Terms & Conditions
Terms And Conditions of sale – MyGoldPlatform.com (the websites).
This website is owned and operated by Orbiko Solutions Limited (The company).
Please read this agreement carefully before using MyGoldPlatForm.com (The websites). The agreement represents the terms and conditions for using and placing orders on the websites. Use of the websites indicates that you have both read and accepted the terms and conditions as stated below. We reserve the right to update our terms and conditions without prior notification. If in doubt, please check this page regularly for revisions.
The company reserves the right to change the terms and conditions without notice.
1. Use Of The Websites
1.1 We may change, suspend or discontinue the websites or the provision of products under the websites at any time, including the availability of any feature, database or content including storage facilities with 90 days written notice to existing clients.
1.2 You are responsible for obtaining and maintaining any equipment or ancillary services required to connect to, access or otherwise use the website, including, without limitation, modems, hardware, software, and long-distance or local telephone service(s).
2. Account Registration
2.1 In order to use the websites, to place orders and to receive products via the website, you must:
(i) Be at least 18 years of age.
(ii) Provide information as requested in accordance with anti-money laundering and KYC (Know Your Client) regulations. Typically, the KYC information required consists of the completion of an AML (Anti Money Laundering) form, providing copies of national identity documents and a utility bill for all beneficial owners. At the sole discretion of the company, a detailed source of funds statement may be requested.
2.2 Information provided during the account signup procedure must be accurate and complete. Should there be any changes to your personal information, we require notification within 14 working days.
3. Prices and Payment
3.1 The website uses a live pricing system provided by mygoldplatform.com; all prices quoted on the site are subject to market change. When you confirm your order through our website, you are contractually obligated to complete the sale. In the event that there is an error in the pricing data provided by mygoldplatform.com or software malfunction, we reserve the right to either offer a re-quote or cancel the order. Payment for all orders is required by the close of business on the day the order is placed. If payment is not received within this timescale, orders may be subject to re-quote or cancellation and reimbursement.
3.2 Goods will not be released or dispatched until the company is in receipt of full payment of cleared funds.
4. Order Process
4.1 Orders may be placed through the website directly or over the telephone.
4.2 Details provided with each order must be accurate and correct.
4.3 All orders will be confirmed by email shortly after being placed.
4.4 Your order is an offer to purchase bullion from us, which is subject to our acceptance. We reserve the right to cancel any order where payment has not been received within two working days.
4.5 All orders are subject to verification, payment and stock/market availability.
4.6 If the products ordered are not available, you will be notified by the company via email using the contact details you have provided and you will have the option either to:
(i) wait until the products are available from stock.
(ii) request different items of the same value (at time of order)
(iii) cancel your order without penalty.
5.1 Delivery will be made to the address specified by you during the registration process and must be a physical address. We cannot deliver to P.O Box addresses. Orders are dispatched on working days only between Monday and Thursday. Due to restrictions imposed by our shipping insurance policy, we do not dispatch goods on or the day before public holidays or weekends.
5.2 The delivery fee applicable to your specific order will be set out clearly in the checkout process.
5.3 All shipments are fully insured. When goods are shipped, we will provide tracking information via email within one business day. It is up to the buyer to ensure that they are present at the address for the delivery and to sign for the goods in person. Claims arising from packages being signed for by an individual unknown to the buyer or other circumstances involving any other third party at the delivery address are at the buyers’ risk. Please note that all parcels that are refused and returned to the sender are done so at the buyer’s risk. All claims are subject to acceptance and settlement by our underwriters. A copy of our policy is available upon request.
5.4 International shipments may be subject to inspection by local customs or the carrier. We cannot guarantee that ‘sealed’ items will be delivered ‘sealed’ as they may be opened for inspection. Items opened for inspection by customs officials will be resealed with official ‘customs’ tape.
5.5 All shipments must be visually inspected prior to acceptance. If a package appears to be have been opened or damaged in transit, it should not be accepted unless it has been officially opened and resealed by a government or customs agency. Claims of short counts or items missing from packages that arrive damaged or opened will not be entertained. Prior to dispatch, the contents of all packages are verified by at least two members of staff. The contents and the finished package are also photographed prior to despatch. This data is retained for record keeping purposes and protection of the transaction.
5.6 In the event that a shipment is refused by the recipient or undeliverable at the designated address, the client is responsible for all return shipping costs and associated customs clearance fees. Return shipping fees are based on the package size and contents.
6.1 MyGoldPlatform.com offers allocated bullion storage for clients wishing to store their purchase(s) securely through Brinks in London. The bullion may be stored, shipped or sold back to the company by using the relevant options on the website. Shipment of bullion is subject to accounts being in good standing. Vault orders will not be released if funds are outstanding for storage, shipping, or other open orders. Items may be sold back to MyGoldPlatform.com from storage. Please note that funds will only be transferred to the account that they originated from.
6.2 All bullion in storage is insured against physical loss, damage or theft. Any claim presented to the company is subject to acceptance and settlement by our underwriters.
7.1. We reserve the right to cancel any order at our sole discretion.
7.2 The right for the buyer to cancel under the Distance Selling Regulations (where applicable) does NOT apply because the goods we supply are dependent on fluctuations in the financial market and are therefore exempt from the right to cancel. Non-paying clients will be liable to a cancellation fee of £50 and any market price difference in the underlying commodity in case of default.
7.3 If the client cancels or defaults on an order without the express permission of the company we reserve the right to terminate the contract. All attempts will be made to resolve the matter prior to written notice of termination.
9. Liability Of Market Information and availability of the websites:
9.1 Your use of the websites is at your sole risk. The content is provided to you as is without any warranties included, expressed or implied. We disclaim all warranties, including any warranties of merchantability, non-infringement and use for a particular purpose. In particular, we make no warranty that the content of the website is error-free and timely with all updates.
9.2 We will not be liable for damages of any kind, including those resulting from the use of, or the inability of the use of the websites, from goods or services acquired from the websites or from any content posted on the websites by us or anyone else. We will not be liable for any indirect, incidental, consequential, special or punitive damages of any kind, including, but not limited to, damages for loss of profits, use, data or other intangibles, even if we have been advised of such possibility of damages.
10.1. If you have any queries please contact Customer Services by email [email protected] – we will make every effort to reply to you within 24 hours (Mon – Fri).
Orbiko Solutions Limited