Frequently Asked Questions
Yes, Through our partnership with Coinify we accept a number of different crypto currencies including; Bitcoin, Ethereum, Ripple XRP, Litecoin or Bitcoin Cash and more.
On the checkout page select Pay with Bitcoin and other cryptocurrencies.
Please note that there is a 1.5% processing fee for paying with cryptocurrency and this is added to you basket.
If you have not already done so, complete your contact and shipping details and select Place Order.
Once the order is placed we will email you a link to pay with the cryptocurrency of your choice. The link will take you to a Coinify payment portal where you will be able to complete the transaction.
Coinify is our 3rd party payment partner and once on their payment systems it is your responsible to ensure that you complete the payment process correctly. The transaction is processed entirely by Coinify, My Gold Platform does not handle the cryptocurrency payment in any way.
Once you are the on the Coinify platform the conversion rate is valid for 15 minutes. If you do not complete the transaction in this time, you will need to refresh the page and a new conversion rate will apply.
If there is any issue with your payment please report this immediately to Coinify by emailing: firstname.lastname@example.org
Please see Coinify’s full terms & conditions here
Yes, there is comprehensive damage and loss insurance cover for all your gold products stored in our facilities.
For security reasons we are unable to change delivery addresses from one residential address to another. This is to protect against attempted fraudulent transactions and identity theft. Obviously your account and address can be updated by submitting a new proof of address.
No, your purchase can either be stored in one of our secure facilities or delivered to a physical address.
Purchases or sales by private individuals up to the value of £10,000 may be executed without any identification – we will ask you for a name and address for the invoice. If you are spending more than £10,000 in the course of a year then we are required to keep a record of your identification and address to comply with HM Revenue and Customs regulations. The standard documents we ask for are scanned or photograph copies of :
- Photographic ID (passport or driving license)
- Proof of Address within the last three months (utility bills, bank statement, etc)
For orders made using company/business funds, we will require additional documents such as a VAT certificate, Certificate of Incorporation and a business bank statement.
Any gold that is stored in one of our storage facilities will be bought back for at least 95% of the London Gold Spot price. We do not buy gold products that are not currently stored in one of our storage facilities.
You can pay online using a Credit or Debit Card up to the value of £5,000. Once the payment has been processed you may not cancel your order and the order must be completed immediately for the full amount. Please note that for security purposes we can only dispatch orders paid by debit and credit card to the card holder’s registered address. Please ensure the name on the card and the address it is registered to matches the name and delivery address on your order.
You will receive an email from My Gold Platform confirming your order. We will then provide you with an invoice, by the next business day. Once you receive our invoice, make payment into the My Gold Platform account via bank transfer/EFT. As soon as the funds have cleared, your gold purchase will be processed.
As soon as the funds have cleared, you will receive an email from us confirming receipt of the money.
If you choose the delivery option you will receive an email from us following the dispatch of your order. This email will include a tracking number for your insured parcel.
The process is simple and secure – just add the required products to your shopping cart and click the checkout button. At this point you will need to enter your details and then the final purchase price, including shipping and insurance, will be displayed. You can then select either insured deliver or storage for your bullion.
The final step is to select your payment option, we currently accept the following payment types:
- Debit and credit cards to the value of £5,000 Most major cards are accepted including; Visa, Visa Elctron, Maestro and MasterCard.
- Bank transfer
Note: we do not accept Amex cards.
As of 1st January 2000, investment gold is NOT subject to VAT throughout the UK and EU.
Gold bars do not enjoy the same tax advantages that some coins are entitled to. However, premiums reduce significantly as the bars increase in size – it can therefore be more cost effective to buy bars. Basically you receive more gold for your money as the bar size increases.
We are happy to discuss this with you and assist you to structure the optimum gold portfolio.
Bullion coins are bought as an investment rather than for any numismatic value. One ounce gold coins are generally the largest size available and can be the most cost effective. A wide range of one ounce gold coins are available. UK gold coins are not subject to CGT (Capital Gains Tax).
We deliver the majority of our items via Royal Mail. The parcel is sent fully insured to your personal address and your signature will be required at handover. All our packages are discreetly wrapped to ensure confidentiality.
A card will be left by the courier so that you can arrange delivery for another day or collection from your local sorting office/depot. Photo ID will be required. Your parcel will remain fully insured until it is signed for by you.
We offer state-of-the-art high security storage facilities. Your gold is held in allocated storage and is fully insured. Should you choose to take delivery of your gold then we offer a fully insured delivery option. We are happy to discuss these various options with you.